We pride ourselves on providing high-quality service and products. However, if you are dissatisfied with our service, repairs, or vehicle sales, we encourage you to contact us directly so we can resolve your concerns promptly. 

As an accredited business with The Motor Ombudsman, the automotive industry’s independent alternative dispute resolution (ADR) body, we aim to adhere to the highest standards. 

Step 1: Raise Your Complaint Directly with Us 

If you have an issue, please contact us first. You can raise a complaint: 

By Email: service@maxautomotive.co.uk 

By Phone: 0121 728 4114 

By Post: MAX Automotive Group Ltd, Unit 20, Springfield industrial Estate, Manchester Street, Oldbury, B69 4HH. 

Please outline the details of your complaint and how you would like us to put things right. We will acknowledge your complaint within 10 working days and aim to provide a final response within eight weeks. 

Step 2: The Motor Ombudsman Alternative Dispute Resolution 

If, after eight weeks, you have not received a final response, or if you are unhappy with the final response we have provided, you have the right to take your complaint to The Motor Ombudsman. 

As an accredited business, we will cooperate with The Motor Ombudsman, which offers a free, impartial service to resolve disputes outside of the courtroom. 

How to contact The Motor Ombudsman: 

Website: www.themotorombudsman.org 

Online Case Form: www.themotorombudsman.org/consumers/make-a-complaint 

Phone: 0345 241 3008 (Mon-Fri, 9 am to 4:30 pm) 

What to Provide 

To help resolve your case, you may need to provide The Motor Ombudsman with: 

Your name, address, and contact details. 

Your vehicle registration number and mileage. 

A summary of your complaint. 

The final response letter/email from us. 

Relevant documentation (e.g., service history, invoices, photographs). 

**Max Automotive Group Ltd – Free Brake Pads for Life 

Terms & Conditions** 

Offer name: Free Brake Pads for Life 

Provider: Max Automotive Group Ltd 

 

1. What the offer includes 

• The offer covers free replacement brake pads (front and/or rear) for as long as the customer owns the vehicle. 

• Brake pads will be supplied free of charge when replacement is required due to normal wear and tear. 

• The offer applies only to brake pads – brake discs, sensors, fitting/labour, and any associated components are not included and will be chargeable. 

 

2. Eligibility 

To qualify for the Free Brake Pads for Life offer: 

• The initial brake pad replacement must be carried out by Max Automotive Group Ltd. 

• The vehicle must be owned by the same customer for the duration of the offer. 

• The vehicle must be road legal, unmodified in a way that affects braking performance, and used under normal driving conditions. 

3. Servicing & maintenance requirements 

• The vehicle must be serviced in line with the manufacturer’s recommended service schedule. 

• Servicing does not have to be carried out by Max Automotive Group Ltd, but documented service history must be available upon request. 

• Max Automotive Group Ltd reserves the right to inspect the vehicle before fitting free brake pads. 

4. Exclusions 

The Free Brake Pads for Life offer does not cover: 

• Brake discs 

• Labour / fitting charges 

• Brake wear sensors 

• Brake fluid 

• Callipers or hydraulic components 

• Damage caused by accident, misuse, neglect, or poor-quality previous repairs 

• Commercial, taxi, private hire, courier, driving school, or track-use vehicles 

5. Wear & replacement conditions 

• Brake pads will only be replaced when they have reached manufacturer-recommended wear limits. 

• Pads will not be replaced prematurely. 

• Replacement brake pads will be quality aftermarket or equivalent parts, suitable for the vehicle. 

6. Transferability 

• The offer is non-transferable. 

• It applies only to the original vehicle and original owner. 

• The offer ends immediately upon sale or transfer of ownership of the vehicle. 

7. Abuse & misuse 

• Max Automotive Group Ltd reserves the right to refuse free brake pad replacement where there is evidence of abuse, repeated premature wear, or misuse. 

• Any decision made by Max Automotive Group Ltd in this regard will be final. 

8. Changes & withdrawal 

• Max Automotive Group Ltd reserves the right to withdraw or amend this offer at any time. 

• Any changes will not affect customers who have already qualified, provided they continue to meet these Terms & Conditions. 

9. Legal 

• This offer is provided in addition to statutory consumer rights and does not affect your legal rights. 

• These Terms & Conditions are governed by English law. 

 

Replacement & Associated Work Requirement 

 

 

• All free brake pad replacements under the Free Brake Pads for Life offer must be carried out exclusively by Max Automotive Group Ltd. 

• The vehicle must be presented to Max Automotive Group Ltd for inspection and replacement when brake pads are due. 

• Any additional brake-related work identified as necessary at the time of replacement (including but not limited to brake discs, sensors, callipers, brake fluid, or related components) must be carried out by Max Automotive Group Ltd. 

• If the customer declines or has any required brake work completed elsewhere, the Free Brake Pads for Life offer will become void for that vehicle. 

Max Automotive Group Ltd is committed to protecting and respecting your privacy. This Privacy & GDPR Statement explains how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. 

 

1. Who We Are 

 

Company Name: Max Automotive Group Ltd 

Registered in: United Kingdom 

Data Controller: Max Automotive Group Ltd 

Contact Email: [insert email address] 

Telephone: [insert phone number] 

 

We are the data controller responsible for your personal data. 

 

2. What Personal Data We Collect 

 

We may collect and process the following information: 

 

Name 

 

Address 

 

Email address 

 

Telephone number 

 

Vehicle details (registration, make, model, mileage) 

 

Service and repair history 

 

Payment and invoice details 

 

Website enquiry information 

 

IP address and basic website usage data (cookies) 

 

3. How We Collect Your Data 

 

Your data is collected when you: 

 

Contact us via our website, email, phone, or in person 

 

Book a service, repair, MOT, or inspection 

 

Request a quotation 

 

Make a payment 

 

Use our website 

 

4. How We Use Your Data 

 

We use your personal data to: 

 

Provide vehicle servicing, repairs, MOTs, and diagnostics 

 

Prepare estimates, invoices, and service records 

 

Communicate with you about bookings or work carried out 

 

Comply with legal and accounting obligations 

 

Improve our services and customer experience 

 

We do not sell your data to third parties. 

 

5. Lawful Basis for Processing 

 

We process your data under the following lawful bases: 

 

Contract: To fulfil work you have requested 

 

Legal obligation: For accounting, tax, and regulatory purposes 

 

Legitimate interests: Customer service, record keeping, and business improvement 

 

Consent: Where you have explicitly opted in (e.g. marketing) 

 

6. Data Sharing 

 

We may share your data only when necessary with: 

 

Parts suppliers 

 

Payment processors 

 

Accountants or HMRC 

 

Warranty providers 

 

Legal or regulatory authorities (if required by law) 

 

All third parties are GDPR compliant. 

 

7. Data Retention 

 

We only keep your data for as long as necessary: 

 

Service and invoice records: up to 6 years 

 

Marketing data: until consent is withdrawn 

 

Website enquiry data: up to 12 months 

 

8. Your Rights Under GDPR 

 

You have the right to: 

 

Access your personal data 

 

Request correction of inaccurate data 

 

Request deletion of your data 

 

Restrict or object to processing 

 

Data portability 

 

Withdraw consent at any time 

 

To exercise your rights, contact us using the details above. 

 

9. Data Security 

 

We take appropriate technical and organisational measures to protect your data against loss, misuse, unauthorised access, or disclosure. 

 

10. Cookies 

 

Our website may use cookies to improve functionality and user experience. You can manage cookie preferences through your browser settings. 

 

11. Complaints 

 

If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO): 

📍 www.ico.org.uk 

 

12. Updates to This Policy 

 

We may update this policy from time to time. The latest version will always be available on our website. 

 

Last updated: 02/02/2026